WhatsApp Indicator

For instructions on how to access field types or how to add one, see Field Types.

Capabilities

• Displays the total number of messages exchanged in the conversation linked to that record
• Shows a green indicator when your side sent the last message
• Shows a yellow indicator when the other person sent the last message
• Shows a gray indicator when nobody sent a message
• Updates automatically as new messages are exchanged

Use Cases and Examples

• Customer support teams can scan the list view and instantly see which conversations are waiting for a reply (yellow indicator), without opening each record individually.
• Sales teams can use the message count to gauge how engaged a lead is before a follow-up call.
• Managers can monitor response activity across the team by filtering or sorting records by indicator status.

Prerequisites

Before you can add a WhatsApp Indicator field, WhatsApp must be enabled on the table. For instructions on how to do that, see WhatsApp Integration.

How to add

Step 1: Open the table where WhatsApp is already enabled.

Step 2: Add a new field and select WhatsApp Indicator as the field type.

Step 3: Give the field a name and click Create.

Keep in mind

• The WhatsApp Indicator does not send or receive messages. It only displays information about the conversation.
• It does not show the content of individual messages, only the count and who last replied.
• The field will not appear if WhatsApp has not been enabled on the table first.

FAQ

1- Can I add a WhatsApp Indicator without enabling WhatsApp on the table first?

No. WhatsApp must be activated on the table before the field can be created and will display data correctly.

2- What does the green color mean?

Green means your side sent the last message in that conversation.

3- What does the yellow color mean?

Yellow means the other person sent the last message in that conversation.

4- What does the gray color mean?

Gray means that nobody sent a message in that conversation.

5- Does the indicator update in real time?

Yes. The indicator reflects the current state of the conversation and updates automatically as new messages are exchanged.