Support

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Community support will be upgrade to tickets

In order to garantee a better and more reliable support and help to all customers, we are upgrading the community model to a ticket model.

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Suporte em Português

Você pode acessar a documentação em portugês aqui: https://documentacao.jestor.com/docs/suporte ou também mandar um email em português para [email protected] 🇧🇷

How can I get support from Jestor?

There are many ways to get in touch with our team, solve problems, or learn about Jestor. We made a list with the main ways to get help:

1. Tickets by E-mail: Send an email to [email protected].
2. Co-Criation Hours: Schedule a meeting with one of our Builders to build anything with you.
3. Documentation: This document :)
4. YouTube: We have more than 500 videos between our 2 channels:
   1. USA: https://www.youtube.com/@jestor
   2. BR: https://www.youtube.com/@jestorbr

How does our ticket process work?

It's a really simple process. It takes into consideration the following variables:

1. Urgency.
2. Type.
3. Plan.

And it follows these steps:

1. You'll send an email to [email protected].
2. Automatically, a ticket in our own internal Jestor will be created.
3. The ticket will be classified by our team as:
   1. Support
   2. Bug
   3. Feedback
   4. Subscription
4. We'll prioritize it considering urgency, type, and plan.
5. If we need more information, our team will reply the email with questions.
6. Once it's all concluded, you'll receive a new email being informed :)