Need help? Send an email to [email protected] :)

How can I get support from Jestor?

There are many ways to get in touch with our team, solve problems, or learn about Jestor. We made a list with the main ways to get help:

  1. Tickets by E-mail: Send an email to [email protected].
  2. Co-Criation Hours: Schedule a meeting with one of our Builders to build anything with you.
  3. Documentation: This document :)
  4. YouTube: We have more than 500 videos between our 2 channels:
    1. USA:
    2. BR:

How does our ticket process work?

It's a really simple process. It takes into consideration the following variables:

  1. Urgency.
  2. Type.
  3. Plan.

And it follows these steps:

  1. You'll send an email to [email protected].
  2. Automatically, a ticket in our own internal Jestor will be created.
  3. The ticket will be classified by our team as:
    1. Support
    2. Bug
    3. Feedback
    4. Subscription
  4. We'll prioritize it considering urgency, type, and plan.
  5. If we need more information, our team will reply the email with questions.
  6. Once it's all concluded, you'll receive a new email being informed :)