Support
Need help? Send an email to [email protected] :)
How can I get support from Jestor?
There are many ways to contact our team, solve problems, or learn about Jestor. We’ve created a list of the main ways to get help:
- Submit Support Tickets via Email: Send an email to [email protected].
- Support: ask questions about the product or ask for help.
- Bugs: report problems while using Jestor.
- Billing: subscription, invoice, and other financial matters.
- Security: report incidents.
- Chat: In-app chat for help building your Jestor.
- Activate pressing Command/Control + Shift + H for help.
- This is not for all types of support, only for assistance with building Jestor.
- It's in beta for a few users.
- Co-Criation Hours: Schedule a meeting with one of our Builders to build anything with you.
- Documentation: This document :)
- YouTube: We have more than 500 videos between our 2 channels:
- Sales: Get in touch with our sales team.
How does our ticket process work?
It's a really simple process. It takes into consideration the following variables:
- Urgency.
- Type.
- Plan.
And it follows these steps:
- You'll send an email to [email protected].
- Automatically, a ticket in our own internal Jestor will be created.
- The ticket will be classified by our team as:
- Support
- Bug
- Feedback
- Subscription
- We'll prioritize it considering urgency, type, and plan.
- If we need more information, our team will reply the email with questions.
- Once it's all concluded, you'll receive a new email being informed :)
Updated about 1 month ago