Support
Need help? Send an email to [email protected] :)
Support channels
Email (tickets) — [email protected]
The main support channel. Use it for:
- Support — questions about the product or help requests
- Bugs — problems encountered while using Jestor
- Billing — subscriptions, invoices, and financial matters
- Security — incident reports
Co-Creation Hours
Schedule a meeting with one of our Builders to build anything together with you.
Documentation
This document.
YouTube
Over 500 videos across two channels:
Sales — [email protected]
Get in touch with our sales team directly via email.
WhatsApp Support
- Link: https://wa.me/5511952139038
- Currently in beta — AI-only responses
How the ticket process works
Inputs considered
- Urgency
- Ticket type
- Plan
Steps
- Send an email to [email protected]
- A ticket is automatically created in our internal Jestor
- Our team classifies it as one of: Support, Bug, Feedback, or Subscription
- The ticket is prioritized based on urgency, type, and plan
- If more information is needed, the team replies by email with questions
- Once resolved, you receive a confirmation email
Updated 1 day ago