SLA

SLA charts

Time Share

Percentage of the total time spent in each stage.

Time spent at each stage - Aggregated

Total time spent in each stage. The current stage is indicated by the "target" icon.

Time spent at each stage - Sequential

Tracks cumulative time per stage, including cases where a card moves back and forth between stages.

SLA table view

When activating SLA for a field, a read-only table view with all transactions is automatically created. This view includes filters.

How to activate

Tables

Requires a table with a single-selection field.

1. Go to a table
2. Edit or create a single-selection field
3. Activate the SLA feature

Table: Open card (Superform)

New tables automatically include SLA as a tool. For existing tables:

1. Table > Edit table fields > Edit table and forms
2. Table standard form > Edit table update form > Form toolbar > Add an item

Use SLA data with AI

Your SLA history is not just for charts inside the table. Jestor's AI can read it too, so you can ask questions and build indicators on top of real stage times.

Jestor MCP

The Jestor MCP can query SLA metrics for a table or a specific record. You can combine SLA with filters on other fields, the same way you filter Kanban stage metrics (counts, sums, averages, minimums and maximums per stage). For example:

• "Show the SLA metrics for the Leads table for the last quarter, only for records with a proposal value above 1,000."
• "What is the average time records spent in the Negotiation stage in September?"

AI App Builder

Apps created with the AI App Builder can use SLA, task and Kanban stage data. Ask it to build charts, dashboards and indicators such as average time per stage, records past their expected time, or stage bottlenecks.

📘

Tips for better AI answers

• Name the table you want to analyze (and its ID if there is more than one with a similar name).
• Queries that use SLA cover up to 3 months at a time, for example the last 3 months or June through August.
• Only data recorded after SLA was turned on for the field is included. Older records without SLA history will not show up in SLA metrics.
• The table must have SLA active on a single-selection field.

Observations and recommendations

• When the single-selection field is empty, time is not counted
• Turning off the SLA switch pauses tracking for that period, and changes are not recorded
• The retention period for historical data depends on the plan
• To avoid empty fields at the start, set a predefined value on the form creation response matching the first stage of your process
• AI queries on SLA data cover up to 3 months per query